Castellan Networks Limited (“Castellan Networks,” “we,” “us,” or “our”) operates this website and online store (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us. By using our Site, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, such as your name, shipping and billing address, email address, telephone number, and order details when you create an account, place an order, subscribe to our newsletter, or contact customer support. We also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and browsing behavior on our Site through cookies and similar tracking technologies.
Payment Information
When you make a purchase, your payment is processed through secure third-party payment gateways. Castellan Networks does not store your full credit or debit card numbers on our servers. Payment providers handle this information in accordance with their own privacy and security standards, including PCI-DSS compliance.
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and deliver your orders
- Communicate with you about your orders, account, or customer inquiries
- Send order confirmations, shipping updates, and, where you have opted in, promotional emails
- Improve our Site, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and other unlawful activity
- Comply with legal and regulatory obligations
Cookies
Our Site uses cookies and similar technologies to remember your preferences, keep your shopping cart active, and analyze Site traffic. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our Site.
Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Shipping and logistics partners, to deliver your orders
- Payment processors, to complete transactions
- Service providers who support our business operations (e.g., hosting, analytics, customer support tools)
- Regulatory or law enforcement authorities, where required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
International Data Transfers
As Castellan Networks Limited is registered in Hong Kong and serves customers internationally, your information may be transferred to and processed in countries other than your own. We take steps to ensure your information receives an adequate level of protection wherever it is processed.
Children’s Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Castellan Networks Limited
1804, 18/F, Office Plus, 93-103 Wing Lok Street, Sheung Wan, Hong Kong
Phone: +61 468 108 055
Email: support@castlnet.com